Tuesday, November 26, 2024

ChatGPT: The picture of the banking sector will change, but it is a ‘risky game’

What is ChatGPT 
It is a chatbot developed by OpenAI, a company doing research in the field of Artificial Intelligence. This company was started in 2015 by Elon Musk and Sam Altman. This chatbot based on artificial intelligence puts the answer to any of your questions in front of you within minutes. If you feel that Google also does this, then tell you that it is much more advanced than Google because Google puts many links related to it in front of you on searching anything.

But it does not show any link, but immediately puts the exact answer to your question in front. For example, if you want to write an article on Artificial Intelligence, then Google shows you the links of already written articles and books related to it, but Chat GPT will give you the complete article by writing it. This is the reason why Chat GPT is going to be a big game changer in the internet world in the coming times.

Which technology is used in ChatGPT
Chat GPT uses a language model which is called LLM in the world of technology. Which has been prepared on the basis of data and information so that it can easily answer any question in a conversational manner.

The special thing about this technology is that it is capable of writing sentences like humans. According to a Stanford University journal, Chat GPT 3 has been prepared on the basis of 175 billion parameters. While 1.5 billion parameters were used to make GPT-2. Because of which it is also capable of performing tasks for which it was not explicitly trained, such as translating sentences from English to French

How ChatGPT will be used in banks

The bank is already using chatbots using artificial intelligence to talk to customers. But ChatGPT answers in a conversational tone, that is why it is believed that ChatGPT can be used to talk with consumers, answer their questions. Apart from this, it has tremendous potential to be used in the entire corporate world.

On the other hand, ChatGPT is going to prove to be a profitable deal for banks as these institutions currently spend a considerable amount of money on customer care services to answer customer queries. However, there is also a sad aspect of this that this technology can become a period for the jobs of many people.

Although According to experts, ChatGPT is not very useful for the day-to-day work of banks with immediate effect, but they can definitely be used for marketing.  It is certain that with time the use of ChatGPT will increase in banks.

Using Chat GPT can be dangerous
The use of Chat GPT also includes many dangers and there is also a big risk factor in its use. Actually ChatGPT prepares your answer but it is not necessary that it should always be correct. That’s why even financial institutions are still cautious in its use.

Although it is also true that everyone from private to government banks are using chatbots, but doing so in the case of GPT is dangerous because banks are associated with privacy and regulatory issues. They have sensitive information of customers. Making this data public on a private and unregulated platform like ChatGPT would amount to cheating the customers.

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